Privacy Policy

We collect information from you when you:

• Visit our website
• Contact us through our contact form
• Subscribe to our newsletter
• Request a consultation or quote
• Purchase our products or services

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Address (for delivery or service)
• Payment information (we do not store credit card details)

Additionally, we automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages you view
• Time and date of your visit
• Time spent on pages
• Referring website addresses

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions
• Sending you order confirmations and updates
• Responding to your inquiries and requests
• Sending marketing communications (if you've opted in)
• Personalizing your experience
• Analyzing website usage to improve our offerings
• Preventing fraud and enhancing security

We will retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and email service providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information for any other purpose with your consent.

Any third parties with whom we share your information are contractually obligated to use it only for the specified services and to maintain the confidentiality and security of your data.

Under the UK GDPR you have a number of rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we have collected about you.
• Correction: You have the right to request that we correct inaccurate or incomplete information about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction: You have the right to request that we restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use secure socket layer (SSL) encryption to protect sensitive information transmitted online, and we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small files that a website places on your computer or mobile device when you visit the site.

We use cookies for the following purposes:

• Understanding and saving user preferences
• Keeping track of advertisements
• Compiling aggregate data about site traffic and interactions
• Enhancing and personalizing your experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about our cookie practices, please see our Cookie Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: info@phefkhap.world
• By phone: +44 7920 088858
• By post: Unit 7, The Old Tannery, Hannaford Ln, Swimbridge, Barnstaple EX32 0PL, United Kingdom

We will respond to your request within 30 days.